OMS Technologies Inc | Frequently Asked Questions

Frequently Asked Questions
What fields contribute to VOCA?
When it comes to VOCA reporting within CAC CareNet, it is extremely important to know what fields contribute and where. While filling out a profile completely is preferred, at the very minimum filling out the below fields will ensure accurate numbers ...
Clear Cache & Cookies in Chrome
When you use a browser, like Chrome, it saves some information from CAC CareNet in its cache and cookies particularly after a new release or update of our software. Clearing them fixes certain problems, like loading or formatting issues on sites. In ...
Why are my Forensic Interviews not being counted on my VOCA and NCA Reports when I create an Encounter Service?
Forensic Interviews are not counted on the VOCA or NCA report’s from an Encounter Service. In order for them to be included on either report, the following criteria must be met: Forensic Interview must be entered on the Advocate Tab with a Forensic ...

Popular Articles
Modifying Lists - Step by Step
Within CAC CareNet there are many lists that you have the ability to modify to fit your center's needs. Lists are the drop down options that appear throughout CareNet. Please follow the below steps to modify lists: 1. From the dashboard, expand the ...
Updating your Password - Step by Step
From time to time within CAC CareNet we encourage you to change your password. Updating your password on a regular interval helps keep it secure, and client data secure. To update or change a password follow the steps below: Step 1. After logging ...
Creating a Group Copy (Encounter Services) - Step by Step
Creating a group copy allows you to save an encounter service to multiple clients at the same time! To create a group copy several steps must be taken: Step 1: Navigate to the client you wish to add a group copy to. Searching can be completed through ...
Creating a New Personnel - Step by Step
Within this guide we'll go over how to create a new personnel profile in your database. This guide will only cover the creation of the new personnel profile, not applying permissions to a personnel profile. To learn more about applying permissions to ...
Personnel Profile Preferences Tab - Step by Step
Within the personnel profile we offer users options to fully customize their experience with CareNet. Part of this customization occurs within the preferences tab in the personnel profile. Currently within the preferences tab you can customize: ...

Announcements
Browser Compatibility (Support for IE 11 Discontinued)
CAC CareNet provides support for many of the latest browsers. We strongly recommend that agencies use one of the following: Google Chrome FireFox Safari Microsoft Edge Microsoft Chromium Edge *New Development and Support for Internet Explorer 11 has been discontinued. Please update to one of the for-mentioned browsers.

OMS Technologies Inc | Frequently Asked Questions | Knowledge Base