CAC CareNet Update 2.26.1

CAC CareNet Update 2.26.1

We have enhanced the following areas of CAC CareNet:


NEW Tasks

  • Create tasks or action items from the dashboard or client accounts
  • Create task lists, reminders, set priority levels and progress, and discuss tasks with other personnel
  • Create predefined tasks that can be reused

    Associated knowledge base articles:
  • Tasks (Step by Step)
  • Tasks (Video Guide)

    • NEW Frontend Portal

  • New home for referral users
  • Ability to share, view and download videos without access to case data
  • Ability to access frontend and backend without logging out. Security permissions added to allow backend access for portal users.

    Associated knowledge base articles:
  • Portal (Step by Step)
  • Portal (Video Guide)


    • NEW Client Search Manager

  • Merged search and extended search into a new Client Search Manager
  • Moved add client and referral imports to Client Search Manager
  • Ability to filter open cases by personnel
  • Register date added to the results window
  • By default, logged in user will see only active cases that they are assigned to

    Associated knowledge base articles:
  • Searching for Clients (Step by Step)
  • Client Manager (Video Guide)


    • Client Profiles

  • Several under the hood updates to increase speed and performance of the client profile
  • New International phone number support added
  • New history tab added for auditing client account access for Administrators

    Associated knowledge base articles:

  • History Tab (Video Guide)

    • Documents

  • Overhaul of document storage
  • New built-in document viewer
  • New options added: document download, history, archive, and restore from archive
  • File type and upload size limitations removed
  • File version control added for security/backups

    • Videos

  • Added the ability to share videos with users who do not have access to CareNet case data
  • Added advanced error handling and cleanup
  • File version control added for security/backup

    • Associated knowledge base articles:
  • Sharing a Video (Step by Step)


    • Personnel Profiles/System Users

  • New tab for frontend portal access with options for referral users, CareNet users, and video access
  • Email address field modified to only be required for system users
  • Users can now change their own password from the profile page without having to edit their personnel profile
  • Administrators can now reset passwords for system users that have an email address


    Associated knowledge base articles:
  • Creating a Personnel Profile (Step by Step)

    • You can now search clients, people on case, and perpetrators from the Quick Search Bar



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      • Browser Compatibility (Support for IE 11 Discontinued)

        CAC CareNet provides support for many of the latest browsers.  We strongly recommend that agencies use one of the following: Google Chrome FireFox Safari Microsoft Edge Microsoft Chromium Edge *New Development and Support for Internet Explorer 11 has been discontinued.  Please update to one of the for-mentioned browsers.