Using the NEW Support Help Desk

Using the NEW Support Help Desk

The current Help Desk and Support tool is not supported in Internet Explorer 11 or Older Browsers.  Please update to the latest version of Edge, Chrome, FireFox, and Safari.

With the release of CAC CareNet 2.11.0, we have integrated a New Knowledge and Support Help Desk System directly within the CAC CareNet Application. 

Here are the steps to access the new feature:



1)  Click the Question Mark in the Bottom Left Corner




2)  You can click on Knowledge Base to view articles and training videos and Tickets to submit Help Desk Support tickets.
3)  To find out What's New in CAC CareNet, Click the What's New Category


4)  Click the current month



5)  Click the current release





    • Related Articles

    • Using the Case Tab in CAC CareNet

      There are a few different sections to the Case Tab in CAC CareNet. Please review the article below to find out more! 1. Navigate to a client profile and click on the case tab. 2. Once on a the case tab you are given the opportunity to enter ...

    • Adding a New Client - Step by Step

      Adding a new client to CAC CareNet requires several steps but is an easy process! To enter a new client follow the steps below: 1. When adding a new client first click Clients tab. 2. Once the page reloads you will be on the client manager page. From ...

    • Using the Calendar

      Using the calendar within CAC CareNet is a functional and easy process. Currently the calendar supports: calendar groups, event types, reoccurring events, and color customization. In the future the calendar will also integrate within the client ...

    • Submitting a Support Request - Step by Step

      If you notice something not working, or if you have a question about CAC CareNet don't hesitate in reaching out to us! The most efficient and fastest way to get in touch with includes: 1. From anywhere within CAC CareNet press the orange question ...

    • Calendar Preview - Recording & Information

      Please find the recording link to our calendar preview below. Also please find a copy of all the updates being released on: 1/15/2021. Recording: https://transcripts.gotomeeting.com/#/s/cff199b96d7bb42a95d941f8d57694f5e50173465b19a56be4ca7e3cff1f0c6e ...

    • Announcements

    • Browser Compatibility (Support for IE 11 Discontinued)

      CAC CareNet provides support for many of the latest browsers.  We strongly recommend that agencies use one of the following: Google Chrome FireFox Safari Microsoft Edge Microsoft Chromium Edge *New Development and Support for Internet Explorer 11 has been discontinued.  Please update to one of the for-mentioned browsers.