Submitting a Support Request - Step by Step

Submitting a Support Request - Step by Step

If you notice something not working, or if you have a question about CAC CareNet don't hesitate in reaching out to us! The most efficient and fastest way to get in touch with includes:

1. From anywhere within CAC CareNet press the orange question mark (?) button.





















2. Once the side bar loads up, navigate to the 'Support Requests' button within the window. 
Within this window you can also view all new support articles and updates coming to the system.


3. Once on the support requests tab fill out all the applicable fields for your request.
When submitting a support ticket please fill out as much information listed as possible, it helps us out in assisting you faster.
Did you know?: You can also upload attachments with support tickets by pressing the paper clip button. For example if you receive an error code on your screen, take a screen shot, and send that to us as well!





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    • Announcements

    • Browser Compatibility (Support for IE 11 Discontinued)

      CAC CareNet provides support for many of the latest browsers.  We strongly recommend that agencies use one of the following: Google Chrome FireFox Safari Microsoft Edge Microsoft Chromium Edge *New Development and Support for Internet Explorer 11 has been discontinued.  Please update to one of the for-mentioned browsers.