General Step by Step
Resetting Passwords Remotely
Sometimes users may need assistance resetting their CAC CareNet passwords because they cannot reset them. In situations like this, a CAC CareNet Administrator or a CareNet Support Member can assist by resetting the password remotely. Remote Password ...
Customizable Fields within the Client Profile
Within CAC CareNet you have some ability to customize options that appear within fields throughout the client profile. It should be noted you do not have the ability to create new fields or rename fields. Within CareNet you have the ability to modify ...
Organizing Encounter & Therapy Services - Step-by-Step
Within this article we will discuss how to organize services. Follow along below to learn more: Step 1: Navigate to the service manager (Admin -> Services). Note: Depending on your permissions you may or may not have access to this page. If you ...
Updating Your Password (When Already Logged into CareNet) - Step-by-Step
If you are a personnel with permissions to update your own password, please follow the instructions below! Step 1: Click your username in the upper right hand corner, and then press the 'Profile' button. Step 2: Once on your personnel profile press ...
NCA Report (Drill Down)
Within the NCA report, you have the added capability to further drill down the results with a few easy steps. This new feature is useful as it: Gives a clear breakdown of clients in any category of the report Shows clients where missing information ...
Transferring a Client (For State Groups or Grouped Sites) - Step-by-Step
Within CAC CareNet we do offer the ability to transfer a client between multiple databases if your site is apart of a state group or a grouped site. The setup for becoming a grouped site does require configuration, so if you do not see an option to ...
Creating a Referral - Step-by-Step
Within CAC CareNet we offer the ability to create client referrals, law enforcement referrals, child protective services referrals, or all in a combined referral. The referral system within CAC CareNet is controlled through the portal (to learn more ...
Using the Profile Print - Step-by-Step
Within CareNet you have the ability to quickly export data by using the profile print. This feature is particularly useful, as it does not require you to build a report. Please follow the steps below to use the profile print. Step 1. Navigate to a ...
Checking a Personnel's User Group - Step by Step
Within CareNet it's knowing how to check someone's user group is an important task. As the user groups within CareNet directly interact with permissions. To learn how to easily find what user group a personnel is apart of, please follow along below: ...
Client Profile Lock Permissions
Please find the new permission options for account locking below. To learn more about updating and changing permissions please check out this article: Updating Permissions - Step by Step. New locking options
Personnel Profile Preferences Tab - Step by Step
Within the personnel profile we offer users options to fully customize their experience with CareNet. Part of this customization occurs within the preferences tab in the personnel profile. Currently within the preferences tab you can customize: ...
History Tab
The history tab within CAC CareNet allows administrators to view an audit log for a client profile. Within the client profile. The history gives breakdown of every event that's occurred on a client profile down to the second. To learn more about the ...
Referral & Video User Setup (Portal) - Step by Step
The new portal option within CareNet allows you to have more customization over referral users, video referrals and dual access to CareNet. Specifically, when a portal user is setup you can: Designate a user as only referral Designate a user to only ...
Client History - Step by Step
A new addition to the client profile includes the history tab. The history tab works as an audit system for the specific client profile you're on. To learn more about the History tab please follow along below. Step 1. Navigate to a client profile. ...
Navigating the Dashboard
Within CAC CareNet the dashboard is the very first page that loads up. From the dashboard you can see things such as your recent clients, assigned tasks, and events. Please refer to the below picture for information on each section. Database ...
Tasks - Step by Step
Tasks within CAC CareNet allows you to setup custom action items for a specific client. Within tasks you can assign specific personnel, select notification and reminder preferences and even priority level of that task. To learn more about how to use ...
Using the News Feed - Step by Step
Within CAC CareNet we now offer a news feed on your dashboard. The news feed provides you with updates, fixes, or announcements regarding CAC CareNet. Using the News Feed section is an easy process. A. The news feed appears below the recent/my ...
Deleting a Client - Step by Step
If a client was accidentally created you may need to fully delete their profile. Deleting a profile should be a rare occurrence so long as CAC CareNet is being used properly. The only instances where you would want to delete a profile is when a ...
Clearing Your Notifications - Step by Step
Whenever you've been assigned to a case you'll be notified when something has been updated or changed. If you want to view all your notifications or clear them follow the steps below! Step 1: After logging into CareNet expand the notification section ...
Adding a New Contact to an Existing Client - Step by Step
Through the progression of providing services to a client you might come across new contacts you'd like to store within your database. To attach a new contact to an existing client profile follow the steps below: Step 1: Open up the profile of the ...
Checking Your Assigned Clients - Step by Step
While the dashboard of CAC CareNet provides you a great overview of clients you've recently viewed it does not show your assigned clients. To get a list of all your assigned clients you have two options. To learn more please follow the steps below: ...
Using the Notes Section - Step by Step
The notes section with the client profile allows you a space to add in notes specific to the client (e.g. Check in, allergies, favorite comfort items). Similar to other sections, notes visibility can be modified via the permissions tab. Using the ...
Logging out of CAC CareNet - Step by Step
Once you're done for the day logging out CAC CareNet is an important step. Logging out ensures that no one can access client sensitive data while you're away from your device. To logout follow the below steps: 1. From anywhere in the system press ...
Updating your Password - Step by Step
From time to time within CAC CareNet, we encourage you to change your password. Updating your password on a regular interval helps keep it and your clients' data secure. To update or change a password follow the steps below: 1. After logging into CAC ...
Submitting a Support Request - Step by Step
If you notice something not working, or if you have a question about CAC CareNet don't hesitate in reaching out to us! The most efficient and fastest way to get in touch with includes: 1. From anywhere within CAC CareNet press the orange question ...
Assigning an Advocate to a Case - Step by Step
Assigning personnel to a case is an important part of the intake process. When assigning someone to a case it will automatically add the client to the personnel's dashboard, as well as send them notifications when updates are made to their profile. ...