Resetting Passwords Remotely
Sometimes users may need assistance resetting their CAC CareNet passwords because they cannot reset them. In situations like this, a CAC CareNet Administrator or a CareNet Support Member can assist by resetting the password remotely.
Remote Password Reset by CAC CareNet Administrator
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1. After logging into CAC CareNet, the CAC CareNet Administrator will navigate to the Personnel tab and then Dashboard.
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Note: All CAC CareNet users should know who the CAC CareNet Administrators are for their agency.
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2. Once on the personnel dashboard, either search for the person's profile by using the search section or simply select from the list on the right.
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Note: If the profile you are looking for does not show up on the list, complete a search for the profile instead.
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3. Once the personnel profile has been located, press the 'Reset Password" button.
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Note: If the button is dark blue, an email is in the Personnel Profile. If the button is light blue, an email needs to be added to the Personnel Profile.
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4. After the 'Reset Password' button is pressed, an email will be sent to the user containing a temporary password to access CAC CareNet and update their password.
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Note: The email with the temporary password will expire in 30 minutes and require a new email to be sent after that time.
Remote Password Reset by Submitting a Help Desk Ticket
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1. The user can click on the ? icon in the bottom left of the CAC CareNet login page to submit a Help Desk Ticket to CAC CareNet.
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2. After going to the 'Support Requests' tab, enter the information to create a ticket (name, email address, subject, and description) and click 'Submit' to send.
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3. Notify a CAC CareNet Administrator from your agency you have submitted a Help Desk Ticket and ask them to email
support@omstinc.com permission to access your agency's database.
Sample email:
CAC CareNet has permission to access our CAC CareNet system and reset the password for (person's name).
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Note: To protect your agency's database and sensitive data, CAC CareNet requires written permission from a CAC CareNet Administrator to access an agency's database.
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4. Once CAC CareNet receives permission, a CAC CareNet Support Member will reset the password triggering an email to be sent to the user with a temporary one.
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Note: The email with the temporary password will expire in 30 minutes and require a new email to be sent after that time.
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