Adding Encounters & Searching for Encounters in CAC CareNet

Adding Encounters:

Open the Client Profile for the client you wish to enter encounters for

Click on the "Advocate" tab in the client's profile

You will now see a window titled "Encounter" 

If the client has encounters entered, you will see them listed here

To add an encounter, click on "+Add Encounter"

This will open the "Encounter Information" section where you will provide detail about the client encounter. All fields in RED are required

CAC CareNet STRONGLY recommends you enter as much information into as many fields as possible, or as appropriate to ensure accuracy in reporting

NOTE: If this client is linked to other clients, you will see an option when adding an encounter to make a group copy. If you click in the box and select those linked individuals that were present for this encounter (ex. therapy group, classes, court), this encounter will automatically be copied to their client profile! Remember, if no other clients are linked to this client, you will not see the group note option when adding an encounter.

Once you have entered all encounter information, scroll down the page to the "Services Provided" Section of the "Encounter" window

Services are color coded with the legend appearing in the top left of this section as follows:

VOCA Services are in BLUE

NCA Services are ORANGE

BOTH VOCA & NCA Services are in GREEN

Neither VOCA or NCA Services are in BLACK

NOTE: Services visible here are managed under "Admin" > "Modify Lists." To edit this list, see the tutorial "Modifying Encounter Services"   

Check the box or boxes next to all of the services provided during the encounter you are adding 

Most agencies using CAC CareNet are receiving grant and donor support and report on services provided to obtain, maintain and justify funding. Be sure your services list accurately reflects all services your agency offers and ensure those entering encounters into CAC CareNet understands the importance of including ALL services provided during each encounter.

Click "Save" once you have added all services to complete the encounter

That's it! Great job!

How to Search for Encounters in CAC CareNet:

To search for an encounter in CAC CareNet, start under the "Advocacy" tab in the client's profile

U nder "Advocate" you will see the Encounter window with a list of all existing encounters entered for that client

Click into the "Search" box in the top left corner of this window

This is where it gets cool...

Let's say you entered a note, you can't remember when, but you know you met at Starbucks and documented that in the note. YOU CAN SEARCH BY THE WORD STARBUCKS! Serious. Anything you entered in your encounter notes just became a keyword aka searchable. 

Type in the word you wish to search and press "Enter" or click the little magnifying glass to submit your search

Pro Tip! Before or after searching for an encounter, you can sort existing encounters by clicking on any of the column headings.

That's it!

• Related Articles

• Editing, Creating & Adding Documents to Folders in CAC CareNet

  Editing & Creating Document Folders Step 1: After logging in to CAC CareNet, click on "Admin" then "Document Manager" on the left menu Step 2: This will take you to the Document Manager and open to a list of all folders that have been created within ...

• CAC CareNet User Guide

  User Guide Introduction Welcome to CAC CareNet (CACCN). We are thrilled that you chose us to help you in your case management and reporting needs. Our clients range from Child Advocacy Centers, Domestic Violence & Sexual Assault Service Providers, ...

• Adding an Agency in CAC CareNet

  Adding new agency selection options to CareNet takes only a few clicks. Benefits of adding multiple agencies are: Selection options for a multi-site agency Selection options when creating a new personnel profile or contact Organization of personnel ...

• Adding Accounts to Client Profiles in CAC CareNet

  Purpose of Adding Accounts to Client Profiles in CAC CareNet: If you have a client that has been receiving services with your agency on one allegation, but later presents for a new, separate allegation, you may find the "Add Account" function of CAC ...

• Adding a Client in CAC CareNet

  To add a client in CAC CareNet, click on "Client" Click on "Add New" from the drop down menu The "Client Viewer" Window will appear with text boxes for "First Name" "Last Name" and "Date of Birth" First, let's verify that the client you are looking ...

• Announcements

• Browser Compatibility (Support for IE 11 Discontinued)

  CAC CareNet provides support for many of the latest browsers.  We strongly recommend that agencies use one of the following: Google Chrome FireFox Safari Microsoft Edge Microsoft Chromium Edge *New Development and Support for Internet Explorer 11 has been discontinued.  Please update to one of the for-mentioned browsers.